Ford Escape: Getting the services you need
Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training and/or equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 4812
(TDD for the hearing impaired: 1-800-232-5952)
Additional information and resources are available online at fordowner.com
These are some of the items that can be found online:
вЂў U.S. dealer locator by Dealer Name, City/State, or Zip Code
вЂў Owner Guides
вЂў Maintenance Schedules
вЂў Ford Extended Service Plans
вЂў Ford Genuine Accessories
вЂў Service specials and promotions.
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center:
вЂў Vehicle Identification Number (VIN)
вЂў Your telephone number (home and business)
вЂў The name of the authorized dealer and city where located
вЂў The vehicleвЂ™s current odometer reading
In some states, you must directly notify Ford in writing before pursuing remedies under your stateвЂ™s warranty laws. Ford is also allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.
Sitting in the correct position
The driver and front seat passenger must not ride with the seat fully reclined. Do not adjust the seat while the vehicle is moving. The seat, head restraint, seat belt and airbags, all con ...
Stowing a used collapsible spare wheel
Take the following steps to stow a used collapsible spare wheel. It will otherwise not fit in the spare wheel well. Mercedes-Benz recommends that you have this work carried out at a qualified spec ...
Options and accessories
Optional or accessory equipment described in this manual is indicated by an asterisk. Optional or accessory equipment may not be available in all countries or markets. Please note that some veh ...